Yozcoffee customer care
Contact Yozcoffee
Contact Yozcoffee for help with coffee equipment, product compatibility or an existing order. Email support@yozcoffee.com or use the form below. For an existing order, include your order number and the email used at checkout.
Send us a message
Fields marked * are required. For order support, include your order number and the email used at checkout.
Before you send
Yozcoffee support: common questions
How do I contact Yozcoffee customer support?
Email support@yozcoffee.com or use the form on this page for order help, coffee equipment questions, product compatibility, returns or business inquiries.
When will I receive a reply?
We typically reply within 1 business day. Our business hours are Monday–Friday, 9:00 AM–6:00 PM, Washington, D.C. time (Eastern Time).
What should I include for order or product support?
For an existing order, include your order number, the email used at checkout and a brief description of the issue. For product advice before ordering, share the product name or link and your brewing setup. If photos would help explain an issue, email them to support@yozcoffee.com.
How do I ask about a return or refund?
You can request a return within 60 days of delivery. Contact us with your order number and the reason for your request. The Return Policy linked above explains eligibility and the steps to follow.
How do I ask about wholesale or collaboration?
For wholesale ordering or private-label requests, use the wholesale account application linked above. For a collaboration inquiry, choose “Wholesale / collaboration” in this form and describe your business and proposal.