Shipping policy
Last updated: September 9, 2026
This policy explains Yozcoffee's shipping destinations, order processing and transit estimates, shipping charges, tracking, customs charges, and support for delayed, lost, damaged, refused, or returned packages.
Where we ship
We ship to the countries and regions listed below. Shipping availability is confirmed at checkout. If a destination or address does not receive a shipping option, we cannot accept the order at this time.
Available destinations: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom, and United States.
U.S. shipping restrictions: We do not ship to remote U.S. destinations, including Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
Estimated delivery time
The estimates below are transit times after an order ships. Please also allow 1–2 business days for order processing. Business days exclude weekends and public holidays. Carrier, customs, peak-season, and other delays outside our control may extend these estimates.
| Destination | Estimated delivery after shipment |
|---|---|
| United States (excluding the unsupported destinations listed below) | 6–9 business days |
| Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific | Shipping unavailable |
| Canada | 8–14 business days |
| United Kingdom | 5–9 business days |
| Australia | 5–9 business days |
| New Zealand | 10–15 business days |
| Singapore | 5–9 business days |
| Germany | 6–9 business days |
| France | 5–9 business days |
| Austria | 7–11 business days |
| Belgium | 6–9 business days |
| Ireland | 6–11 business days |
| Italy | 7–11 business days |
| Japan | 5–9 business days |
| Luxembourg | 6–11 business days |
| Mexico | 8–15 business days |
| Netherlands | 5–9 business days |
| Poland | 7–15 business days |
| Spain | 7–11 business days |
| Sweden | 8–13 business days |
| Switzerland | 7–12 business days |
| Denmark | 8–13 business days |
| Norway | 8–13 business days |
| Finland | 8–13 business days |
Order processing time
Most orders are processed within 1–2 business days after payment is confirmed. Processing time is separate from transit time and may take longer during peak periods, public holidays, supplier restocks, or address and payment review.
Shipping costs
Standard shipping is free to all eligible destinations. We do not ship to the excluded U.S. destinations listed above.
Any applicable shipping charge is shown at checkout before payment. If no shipping method appears for the destination and address entered, we cannot ship that order at this time.
Tracking
After your order ships, we send a confirmation email with tracking information when it is available from the carrier. The first carrier scan may take 24–72 hours to appear.
An order may ship in more than one package. If so, you may receive separate tracking numbers.
Customs, duties, and import taxes
Yozcoffee covers customs duties, import taxes, brokerage fees, local taxes, and other import-related charges required by the destination country or region.
You should not need to pay these charges separately. If a carrier or customs authority asks you to pay, contact us at support@yozcoffee.com before making payment so we can review and handle the request. Customs processing may still delay delivery beyond the estimated transit time.
Delayed, lost, or damaged packages
If tracking shows that your package has passed the estimated delivery window, email support@yozcoffee.com with your order number and tracking number. We will review the shipment and work with the carrier or fulfillment partner where possible.
If a package appears lost, arrives damaged, or is missing an item, contact us as soon as possible. To help speed up carrier review, we recommend reporting visible damage or missing items within 7 days of delivery, and a potentially lost package within 7 days after the estimated delivery window has passed. This recommendation does not shorten the 45-calendar-day return window in our Return Policy or any rights available under applicable law.
Where applicable, include your order number, tracking number, and clear photos of the package, shipping label, damaged packaging, and damaged item.
Incorrect addresses, refused delivery, and returned packages
Please check your shipping address carefully before placing an order. Yozcoffee is not responsible for delays, failed delivery, or additional costs caused by an incorrect, incomplete, or unsupported address provided by the customer.
If a package is refused, unclaimed, rejected by customs, or returned because the address is incorrect or unavailable, we will review the available refund or reshipment options after it returns to the sender or fulfillment partner. Any refund or reshipment, where available, may exclude original shipping costs, return shipping costs, and other carrier fees. Yozcoffee remains responsible for customs duties, import taxes, brokerage fees, and local import charges.
Contact us
For shipping questions, email Yozcoffee customer support at support@yozcoffee.com. Include your order number when asking about an existing order. We usually reply within 1 business day.