Refund policy
We want every Yozcoffee purchase to feel right from the first brew. If your order is not quite what you expected, our team is here to make the return process clear and straightforward.
Easy Returns Within 45 Days
You may request a return within 45 days of delivery.
To be eligible, your item should be returned in its original condition:
- In good working order, with no visible signs of use
- Free from heavy wear, misuse, or unauthorized alterations
- Complete with its original packaging, parts, and accessories
- Accompanied by proof of purchase, such as your order confirmation or receipt
Start a Return
Email support@yozcoffee.com before sending anything back. Please include:
- Your order number
- The item you would like to return
- A short explanation of the reason for the return
We will review your request and send you the correct return instructions.
Please do not return an item to the address on the original package or shipping label unless our support team specifically tells you to do so.
Return shipping costs: Customers are responsible for return shipping costs for returns due to a change of mind or other reasons unrelated to a product defect.
Refunds
Once your return arrives, we will inspect it and email you with the outcome. If approved:
- The refund will be sent to your original payment method
- We generally process the refund within 7–10 business days of approval
Your bank or payment provider may need additional time to post the funds to your account. Original outbound shipping charges are non-refundable.
If more than 15 business days have passed since we approved your refund, please contact us at support@yozcoffee.com.
Exchanges
If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can make it right.
Email support@yozcoffee.com with:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
After reviewing the details, we will confirm the next step, which may include a replacement or exchange.