Fraktpolicy

Last updated: September 25, 2026

Here's how Yozcoffee orders are shipped, how long delivery takes, and what to do if something goes wrong.

Shipping at a glance

• Free standard shipping to every destination we serve
• Duties and import taxes covered by us — nothing extra to pay at delivery
• Processed in 1–2 business days, then 5–15 business days in transit depending on destination
• Tracking details by email once your order ships, or anytime on our Track Order page
• Lost in transit? We'll send a replacement or issue a full refund
• 45-day returns — see our Return Policy

Where we ship

We currently ship to 27 countries and regions:

North America: United States, Canada, Mexico
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia-Pacific: Australia, Japan, New Zealand, Singapore
Middle East: Qatar, United Arab Emirates

U.S. exclusions: We don't currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or military addresses (Armed Forces Americas, Europe, and Pacific).

Shipping availability is confirmed at checkout. If no shipping option appears for your address, we can't ship there at this time.

Order processing

Most orders are processed within 1–2 business days after payment is confirmed. Processing may take longer during peak seasons, public holidays, supplier restocks, or if we need to review an address or payment.

Business days are Monday to Friday, excluding public holidays.

Delivery times

Estimates start once your order ships. Please allow an additional 1–2 business days for order processing.

*Contiguous U.S. only. See U.S. exclusions above.

Delivery times are estimates, not guarantees. Customs inspections, severe weather, earthquakes, carrier disruptions, and other events beyond our reasonable control may extend them.

Shipping costs

Standard shipping is free to every destination listed above. Your shipping cost is shown at checkout before you pay.

Customs, duties, and import taxes

Yozcoffee covers customs duties, import taxes, brokerage fees, local taxes, and other import-related charges required by your country or region. You should not be asked to pay anything at delivery.

If a carrier or customs authority asks you for payment, please email support@yozcoffee.com before paying so we can review and handle it. Customs clearance can occasionally extend delivery beyond the estimates above.

Tracking your order

When your order ships, we'll email you tracking details as soon as the carrier makes them available. You can also check your order anytime on our Track Order page.

The first carrier scan can take 24–72 hours to appear. Some orders ship in more than one package, each with its own tracking number.

Delayed, lost, or damaged packages

Delayed: If tracking shows your package has passed the estimated delivery window, email support@yozcoffee.com with your order number and tracking number. We'll investigate with the carrier or our fulfillment partner.

Lost, damaged, or missing items: Contact us as soon as possible. To help us resolve carrier claims quickly, we recommend reporting:

• Visible damage or missing items within 7 days of delivery
• A package that appears lost within 7 days after its estimated delivery window has passed

Our lost-package promise: If the carrier confirms your package is lost, or it has not arrived after our investigation is complete, we'll send a replacement or issue a full refund at no extra cost to you.

Please include your order number, tracking number, and clear photos of the outer box, shipping label, damaged packaging, and damaged item.

These recommended timeframes do not shorten the 45-day return window in our Return Policy or any rights you have under applicable law.

Address issues, refused, or returned packages

Please double-check your shipping address before placing your order. Yozcoffee is not responsible for delays, failed delivery, or extra costs caused by an incorrect, incomplete, or unsupported address provided by the customer.

If a package is refused, unclaimed, rejected by customs, or returned because the address is incorrect or unavailable, we'll review refund or reshipment options once it's returned to us or our fulfillment partner. Any refund or reshipment may not cover return shipping or other carrier fees. Customs duties and import taxes remain covered by Yozcoffee.

Questions?

Email support@yozcoffee.com and include your order number if you're asking about an existing order. We usually reply within 1 business day (Monday–Friday, 9:00 AM–6:00 PM Eastern Time).