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Fri frakt · 60 dagars returrett · 12 månaders garanti

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Refusjonspolicy

You can request a return within 60 days of delivery. The conditions and steps are listed below.

Easy Returns Within 60 Days

You may request a return within 60 days of delivery.

To be eligible, your item should be returned in its original condition:

  • In good working order, with no visible signs of use
  • Free from heavy wear, misuse, or unauthorized alterations
  • Complete with its original packaging, parts, and accessories
  • Accompanied by proof of purchase, such as your order confirmation or receipt

Start a Return

Email support@yozcoffee.com before sending anything back. Please include:

  • Your order number
  • The item you would like to return
  • A short explanation of the reason for the return

We will review your request and send you the correct return instructions.

Please do not return an item to the address on the original package or shipping label unless our support team specifically tells you to do so.

Return shipping costs: Yozcoffee covers approved return shipping for wrong, defective, or damaged items, or an error on our part. Customers are responsible for return shipping for a change of mind or when an item does not suit their setup.

Restocking fee: No restocking fee applies to approved returns.

Refunds

Once your return arrives, we will inspect it and email you with the outcome. If approved:

  • The refund will be sent to your original payment method
  • We generally process the refund within 7–10 business days of approval

Your bank or payment provider may need additional time to post the funds to your account. Original outbound shipping charges are non-refundable.

If more than 15 business days have passed since we approved your refund, please contact us at support@yozcoffee.com.

Exchanges

If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can make it right.

Email support@yozcoffee.com with:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

After reviewing the details, we will confirm the next step, which may include a replacement or exchange.

Statutory consumer rights

Our voluntary 60-day return offer is additional to your mandatory legal rights. Where EU consumer law applies, including in Greece, Romania and Slovakia, you generally have 14 days after delivery to notify us at support@yozcoffee.com that you wish to withdraw from an online purchase, without giving a reason, subject to legal exceptions. Send the goods back within 14 days of notifying us. You may inspect them as you would in a shop; excessive handling may reduce the refund.

For a valid statutory withdrawal, we refund payments, including the cost of standard delivery, within 14 days of your withdrawal notice. We may withhold the refund until we receive the goods or evidence of return, whichever comes first. You pay direct return shipping for a change of mind unless we agree otherwise; we cover approved returns caused by wrong, defective or damaged items or our error.

EU statutory rights for non-conforming goods, including the minimum two-year legal guarantee where applicable, are unaffected. The original-condition requirements, original-shipping exclusion and usual refund timetable above apply to our voluntary offer only to the extent compatible with mandatory law. Mandatory consumer law takes priority if any policy wording conflicts with it.