Coffee gear FAQs.

We accept PayPal and major credit cards, including Visa, Mastercard, and American Express. Apple Pay and Google Pay may appear on supported devices and in supported regions. The options available to you are shown at checkout. See our Payment Policy.

Yes. We email your order details after payment is processed. Check your spam or promotions folder if the email is missing. If you still cannot find it, Contact us with the email address used at checkout. Keep your confirmation as proof of purchase.

Check your billing details and complete any verification requested by your bank or payment provider. If you see a charge but have no order confirmation, Contact us before ordering again. Send the checkout email address and error message, without your full card number or security code.

Contact us as soon as possible with your order number and the change you need. Changes and cancellations are possible only before the order is processed for shipment. If it has shipped, you can request a return after delivery under our Return Policy.

Contact us immediately with your order number and the correct address. We will try to update it before processing; changes are not guaranteed once processing or shipment has begun. Incorrect or incomplete addresses can lead to delivery delays, failed delivery, or carrier and return-shipping costs.

Standard shipping is free to available destinations, with these exceptions: a $5.99 charge applies to Alaska, Guam, Hawaii, Puerto Rico, the U.S. Virgin Islands, and Armed Forces Americas, Europe, and Pacific addresses. Any shipping charge appears before payment. See our Shipping Policy.

Yozcoffee usually processes orders in 1–2 business days. Add the estimated transit time below after shipment.

Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Carrier, customs and peak-season delays may extend delivery. See the Shipping Policy for all destinations and extended U.S. address details.

Yozcoffee ships to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Mexico, the Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, the United Kingdom and the United States.

Availability depends on your full address at checkout. Extended U.S. destinations have a $5.99 shipping charge. If no shipping option appears after checking your address and postal code, we cannot ship that order there at this time. See our Shipping Policy for the current list and estimates.

Yozcoffee covers customs duties, import taxes, brokerage fees, local taxes, and other required import-related charges. If a carrier or customs authority asks you to pay, email support@yozcoffee.com before paying so we can review the request. Customs processing can still affect delivery times. See our Shipping Policy.

Use our Track Order page or the tracking link in your shipping email. We send tracking information after shipment when it is available from the carrier. For orders sent in multiple packages, check each tracking number.

The first carrier scan may take 24–72 hours to appear. A shipping email can arrive before that scan is visible. If tracking still has no update after this period, Contact us with your order number and tracking number.

Your order may ship in separate packages. Check your shipping emails and the Track Order page for additional tracking numbers. If an item is missing and there is no separate shipment, Contact us with your order number and the missing item’s name.

Check the address on your order, the carrier’s delivery photo or note, and any safe place or reception desk where the parcel may have been left. If you still cannot find it, Contact us with your order and tracking numbers so we can review the delivery with the carrier where possible.

Email support@yozcoffee.com with your order number, tracking number, and a description of the problem. For damage or missing items, add photos of the packaging, shipping label, and affected item.

For faster carrier review, we recommend reporting damage or missing items within 7 days of delivery, and a potentially lost parcel within 7 days after the estimated delivery window. These recommendations do not shorten the 45-day return window or your legal rights.

Yes. Request a return within 45 calendar days of delivery. For a standard return, the item must:

• Be in its original condition and good working order, with no visible signs of use
• Be free from heavy wear, misuse, or unauthorized alterations
• Include its original packaging, parts, and accessories

Keep your order confirmation or receipt. If the item arrived damaged, defective, or incorrect, contact us for help with that issue. See our Return Policy.

1. Email support@yozcoffee.com within 45 calendar days of delivery.
2. Include your order number, the item, and your reason for returning it. Add photos or video if it is damaged, defective, or incorrect.
3. Wait for our team to review your request and send return instructions before shipping it back.

Keep your proof of purchase and return tracking details.

Use the return address supplied by our support team for your request. Do not use the address on the original package or shipping label unless we specifically tell you to. Pack the item securely with its original packaging, parts, and accessories.

• Wrong, defective, or damaged item, or our error: Yozcoffee covers approved return shipping.
• Change of mind or an item that does not suit your setup: you pay return shipping.
• Restocking fee: none on approved returns.

Original outbound shipping charges are non-refundable. Orders with free standard shipping have no original shipping charge to refund.

A damaged, defective, or incorrect item may qualify for a replacement or exchange after review. Email support@yozcoffee.com with your order number, a description, and clear photos or video. If you want a different size, color, or style, contact us before returning the original item so we can confirm your options.

We inspect your return after it arrives and email you the outcome. If approved, we generally process the refund to your original payment method within 7–10 business days of approval. Your bank or payment provider may need extra time to post it.

If more than 15 business days have passed since approval, email support@yozcoffee.com.

The limited warranty covers defects in materials or workmanship during normal, intended use for 12 months from delivery.

It excludes normal wear, accidental damage, misuse, improper cleaning or installation, incompatible equipment, unauthorized modifications, consumable parts, and cosmetic differences that do not affect function.

A fault after the 45-day return window may still be covered by the 12-month limited warranty. Contact us with your order number, product name, when the fault started, and photos or video. We will review the issue and advise on the next steps.

Start with your brewing method and current equipment:

• Espresso: check machine, basket, and accessory compatibility.
• Pour-over: check brewer capacity, filter requirements, and cup or server fit.
• Travel: check dimensions and power or charging requirements.

For advice before buying, Contact us with the product link and details of your setup.

Check the product’s compatibility notes and selected size. A matching diameter alone does not guarantee that a portafilter, basket, tamper, or accessory will fit. If unsure, Contact us before ordering with your machine brand and model, the product link, and a photo or size details of your existing part.

Check the product description for dimensions, materials, capacity, compatibility, power requirements, and care notes. Review the selected size, color, capacity, or plug option before adding it to your cart. If a specification you need is missing, Contact us with the product link.

The product description and selected option determine what is included. Photos may show cups, machines, or other equipment to demonstrate use. If an accessory is pictured but not clearly listed as included, Contact us before ordering.

Check the product’s voltage, frequency, wattage, plug type, and charging requirements before ordering. A plug adapter does not convert voltage. If compatibility is unclear, Contact us with your country and the product link before connecting the product to power.

Follow the product’s instructions. Clean food-contact surfaces after use, dry parts before storing them, and avoid abrasive cleaners. Unplug electrical equipment and let it cool before cleaning.

Do not immerse electrical components or use a dishwasher unless the product’s instructions explicitly allow it.

Lighting, screen settings, production batches, and natural wood grain can cause slight differences. These normally do not affect function. If the item looks damaged or materially different from its description, Contact us with photos and your order number.

Email support@yozcoffee.com or use our contact form. Include your order number, product name, a short description, and photos or video where useful.

We usually reply within 1 business day. Support hours are Monday–Friday, 9:00 AM–6:00 PM Eastern Time (Washington, D.C.).