Yozcoffee customer care
Contact Yozcoffee
Need help with a product or order? Email us or use the form below. For an existing order, include your order number.
Send us a message
Fields marked * are required. For order support, include your order number and the email used at checkout.
Before you send
A few helpful answers
How do I contact Yozcoffee customer support?
Email support@yozcoffee.com or use the form on this page. Our team can help with orders, coffee equipment, product questions, and business inquiries.
When will I receive a reply?
We typically reply within 1 business day. Our business hours are Monday–Friday, 9:00 AM–6:00 PM, Washington, D.C. time (Eastern Time).
What should I include for order or product support?
Include your order number, the email used at checkout, and a brief description of the issue. For product questions, include the product name or link and your current brewing setup. If photos would help explain an issue, email them to support@yozcoffee.com.
How do I ask about a return or refund?
You can request a return within 45 days of delivery. Contact us with your order number and the reason for your request. The Return Policy linked above explains eligibility and the steps to follow.
Can I ask about wholesale or collaboration?
Yes. Choose “Wholesale / collaboration” in the form and tell us about your business, the products you are interested in, and your requirements.